Company Description
Looking for a fulfilling career where you can make a real difference in the lives of pets and their owners? We are excited to announce that the brand new Priority Pet Urgent Care state-of-the-art clinic here in Wildwood is now open!
The Priority Pet Urgent Care mission is committed to providing easy-to-access quality care with a promise to our clients that their pets are our priority. We value teamwork, compassion, and excellence, offering a supportive work environment with opportunities for growth and development.
We look forward to connecting!
Our hours of operation are:
- Mon – Fri: 4 PM – 12 AM
- Sat – Sun: 10 AM – 6 PM
To learn more about us, please visit our website at https://prioritypetwildwood.com/
Job Description
The Veterinary Technician Team Lead is responsible for overseeing daily operations, maintaining workflow efficiency, supporting the medical team, and ensuring a high standard of patient care and client experience. This role serves as the bridge between staff and leadership.
1. Workflow & Operations Management
- Maintain smooth patient flow from check-in to discharge
- Monitor wait times and adjust staffing/assignments as needed
- Ensure all appointments and walk-ins are triaged appropriately
- Identify and resolve bottlenecks in real time
- Support estimate compliance
- Ensure all services and charges are captured appropriately
2. Team Leadership & Accountability
- Lead by example in professionalism, efficiency, and attitude
- Hold team members accountable to SOPs and performance expectations
- Provide real-time coaching and redirection
- Support onboarding and training of new team members
3. Patient Care Oversight
- Ensure accurate and complete patient histories
- Verify treatments, diagnostics, and charges are completed correctly
- Assist with critical cases and high-acuity patients as needed
4. Client Experience
- Ensure timely communication with clients
- De-escalate client concerns professionally and confidently
- Maintain a compassionate, service-driven environment
5. Communication
- Act as liaison between DVMs, CSRs, and technicians
- Provide clear direction during shifts
- Escalate concerns to Practice Manager when needed
Qualifications
We’re Looking For:
- An experienced veterinary technician with at least 1-year professional experience in a leadership role is required.
- A certified veterinary technician with an active license in FL would be preferred, but is not required.
- Strong leadership and decision-making abilities.
- Excellent communication and conflict resolution skills.
- Consistent punctuality and reliability in adherence to scheduled shifts.
- Availability to work some weekend shifts.
- Ability to multitask in a fast-paced environment.
- Problem-solving mindset with high accountability.
- Comprehensive knowledge of veterinary procedures, preventative care, and hospital operations.
- Expertise in safe and low-stress animal restraint techniques.
- Proficiency in various sample collection methods, including blood, urine, fecal, and skin specimens.
- Experience in radiographic positioning and image capture.
- Experience in anesthesia administration and surgical monitoring.
- Commitment to professional ethics and continuous learning.
Additional information
Pay Range: $23 – $28/hr. depending on level of experience.
We offer our staff:
- Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
- Employee Assistance Program
- Paid Vacation and Sick Time for ALL Employees
- Paid Bereavement Program
- Paid Parental Leave Program
- Competitive Compensation
- Continuing Education Allowance (applies to licensed/registered/certified roles)
- Tuition Assistance Program
- Access to a CVA/CVT/CVPM Partnership through Penn Foster
- Career Development Opportunities
- Referral Bonus Program for most positions!
- Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc.)
Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check.
*Note – some benefits may only be available to or vary slightly for full time employment status vs part time status.
For additional details including our full equal opportunity statement, texting/outreach communication authorization, physical requirements of the job and more, please visit: https://allianceanimal.com/additionaljobdescriptiondetails/
